Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options can arrive within 24-48 hours depending on your location.
Do my gadgets come with a warranty?
Yes, all products purchased from Level Up include a minimum 12-month manufacturer warranty covering technical defects. Extended protection plans are also available at checkout.
What is your return policy for opened items?
We offer a 30-day return window. For electronics, items must be returned in their original packaging with all accessories. A restocking fee may apply if the factory seal is broken.
Are the products sold on Level Up brand new or refurbished?
We primarily sell brand new, factory-sealed electronics. Any refurbished items are clearly labeled in the product title and undergo a rigorous 50-point quality inspection.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-end tech purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery progress.